Frequently Asked Questions
Mortgage Questions, Answered
The questions we hear most, and a few myths worth clearing up before you start. If yours isn't here, a loan officer can answer it directly.
Getting Started
Where do I start if I've never bought a home before?
Start with a payment you're comfortable with rather than a house price. Run your own numbers in the mortgage payment and affordability calculators, then talk to a loan officer about pre-approval — that conversation turns an estimate into a number a seller will take seriously. The Loan Process guide walks through every step in order.
What's the difference between pre-qualified and pre-approved?
Pre-qualification is a quick, informal read on what you might afford based on what you report — useful for planning, not for making an offer. Pre-approval means a loan officer has actually reviewed documentation (income, assets, credit) and can give you a real number a seller will take seriously.
What documents will I need to apply?
For most borrowers: recent pay stubs, two years of W-2s or tax returns, bank statements, and photo ID. Self-employed borrowers may substitute bank statements for tax returns, and ITIN borrowers use ITIN tax filings in place of a Social Security number. A loan officer will tell you exactly what your specific situation needs before you gather anything.
Does taking the loan quiz submit an application or pull my credit?
Neither. The loan program quiz is a few questions about your situation that point toward the programs built for it. Nothing is submitted and no credit is pulled — it's a starting point for a conversation with a loan officer.
What happens during underwriting?
An underwriter verifies the file against the program's guidelines — income, assets, credit, and the property itself (via the appraisal) — and either clears it to close or issues conditions that need to be resolved first. Because Entrust underwrites in-house, a loan officer can usually tell you directly what's outstanding rather than you waiting on an update from a third party.
Down Payment & Credit
Do I need 20% down to buy a home?
No — that's the most common myth in the process. FHA financing starts at 3.5% down, conventional financing can go as low as 3% for buyers who qualify, and VA and USDA loans can require nothing down for eligible borrowers. The right number depends on the program and the situation, not a single figure that applies to everyone.
Do I need perfect credit to get a mortgage?
No. It depends on the program: FHA financing allows scores as low as 500 with a larger down payment, or 580 with the standard 3.5% down. Conventional loans typically want 620 or above. Non-QM and bank statement programs set their own guidelines and work with a wider range of credit histories. A loan officer can tell you where a specific score actually lands across programs.
Is there help available for the down payment?
Yes. Texas down payment assistance programs — TDHCA and TSAHC among them — can reduce the cash needed at closing for buyers who meet their guidelines, and they pair with several loan programs. A loan officer can walk through which ones fit a given situation and county.
Do I have to pay mortgage insurance?
It depends on the program and the down payment. FHA loans carry mortgage insurance regardless of down payment. Conventional loans generally require private mortgage insurance below 20% equity, and it can usually come off later once enough equity is built. VA loans have no monthly mortgage insurance. A loan officer can lay out how each option changes the overall cost.
Loan Programs
What if my income doesn't look like a typical pay stub?
That's common enough that it has its own set of programs rather than being an exception. Bank statement loans qualify off 12–24 months of actual deposits instead of tax returns, which suits self-employed borrowers and 1099 contractors. Non-QM programs document income in other ways again. Neither treats a non-W-2 income as a problem to explain away.
Can I get a mortgage without a Social Security number?
Yes, through an ITIN loan, built for borrowers who file taxes with an Individual Taxpayer Identification Number instead. It's a real, established path — not a workaround — and one of the programs Entrust's bilingual team works with most often.
I'm a real estate investor. Do I have to document personal income?
Not necessarily. DSCR loans qualify a purchase off the property's own rental income rather than personal income, employment, or tax returns — the property is underwritten essentially as its own business.
What is a hard money loan, and when does it make sense?
Hard money qualifies primarily off the property and the deal itself rather than personal income and debt-to-income ratio, which suits fix-and-flip projects and purchases a conventional timeline doesn't fit. The trade-off is a higher rate and a shorter, interest-only term with the principal due at the end, usually through sale or refinance. The Hard Money Loan Guide covers the details.
How many loan programs does Entrust work with?
Twenty-one, spanning first-time buyer programs (FHA, conventional, VA, USDA), alternative income documentation (bank statement, ITIN, non-QM, foreign national, doctor), and investor and commercial financing (DSCR, hard money, fix-and-flip, new construction, land, commercial). The loan programs page lists each one with its own detail page.
Working With Entrust
Does Entrust Home Lending publish mortgage rates online?
No, and that's deliberate — rates change constantly and depend on your specific credit, loan type, and program, so a number posted online would already be wrong by the time you saw it. Our calculators let you enter your own rate estimate to model a payment; for an actual quote, contact a loan officer and you'll get a real number for your situation.
Where is Entrust Home Lending licensed?
Entrust Home Lending LLC is licensed by the Texas Department of Savings and Mortgage Lending (SML) as a Mortgage Company, NMLS #2581928. The office is in Houston and the team serves borrowers across Texas. The license can be verified any time through NMLS Consumer Access, linked in the site footer.
Do you have Spanish-speaking loan officers?
Yes — every loan officer on the Entrust Home Lending team speaks Spanish and English, so a borrower can work the entire process, from pre-qualification through closing, in whichever language they're most comfortable in. This whole site has a full Spanish version, not machine-translated summaries.
Do I have to be in Houston to work with Entrust?
No — Entrust Home Lending is headquartered in Houston but lends across Texas, so a borrower anywhere in the state can work with the same team.
How do I check on a loan that's already in progress?
Through the borrower portal, where you can check status, e-sign documents, and securely upload anything your loan officer has requested. Starting an application creates the portal login automatically. If you can't get in, call the office and a loan officer will help you back into the file.
Looking for Something More Specific?
Mortgage Basics
Credit, down payments, and how the pieces fit together.
ViewThe Loan Process
Every step from first conversation to closing day.
ViewLoan Program Quiz
A few questions that point toward the programs built for your situation.
ViewHard Money Loan Guide
How investor financing works, in practical terms.
ViewAll Loan Programs
Twenty-one programs, each with its own detail page.
ViewSe Habla Español
The full process in Spanish, with a bilingual loan officer.
ViewStill Have a Question?
Tell us about your situation and a loan officer will follow up directly.

